Where’s my order?

Where’s my order?

If you have more questions about your package, or if tracking information isn’t available, contact the seller for help.

You can also see delivery information in the dispatch notification emails for your order. Click Track Package in the email notification to view the status of your delivery.

Track your order without a My Rockabye account

If you purchased using guest checkout, you’ll receive a confirmation email once your order is dispatched. If your seller has included a tracking number, you can click Track your package at the top of the email.

If you have any questions for your seller, contact them by replying to the receipt that was emailed to you after purchase.

Why wasn’t tracking information provided for my order?

Not all delivery methods include tracking information. You can contact the shop to see if they have tracking information for your order.

Track package: If the seller added a tracking number, you’ll see Track Package. Click Track Package to see more tracking updates.

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