Shipping Countries:
United Kingdom (UK)
Ready to ship in 1-2 business days
Shipping Policy
We endeavour to ship all products within 24 hours Monday to Friday but PLEASE NOTE:
During the current time, some of our deliveries are taking longer than usual. We use Royal Mail who are very busy at this time. Thank you for your custom and patience.
Refund Policy
Returns and Exchanges:
We hope you love your purchase but we understand that occasionally you may want to return an item that is not suitable. We are happy to offer a refund under these circumstances.
If you would like to exchange your item, please either write this on the form or email us at hello@eliviajames.com with your order number and we will find a way to fulfil the price change request.
We offer a refund on any full-priced items purchased.
The items must be returned in perfect condition; unworn, unwashed, with original tags, still attached and received within 28 days of receipt of order, with proof of purchase. We are unable to refund the initial postage costs on all domestic or international orders and return postage costs need to be covered by the customer. Please note, we do not offer refunds on sale items.
All items being sent back to Elivia James Head Office need to include the returns form below or a handwritten note with the details below. Please see further details below about how to return items.
How to return an item for refund or exchange:
1.Complete the returns form or send a handwritten note.
2.Place the completed form or note with the items confirming if you would like an exchange or refund. If exchange please note the product you would like to exchange for.
3.Take your parcel to the nearest post office.
Our returns address is:
Elivia James Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
A refund will be made to you via the original method of payment, excluding any delivery costs.
Please note, when sending a return, always retain the proof of postage as the parcel is your responsibility until it reaches us. Thank you.
Please copy and paste the below into your browser for the returns label:
https://eliviajames.com/wp-content/uploads/2020/07/returns-note-2020-07-14.pdf
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