Shipping Countries:
United Kingdom (UK), United States (US)
Shipping Policy
We aim to dispatch all items within 2 working days (excluding weekends and bank holidays). Please note that on rare occasions during peak times this may extend to up to 5 working days.
All UK orders will be shipped via standard delivery with a delivery time of up to 5 working days. This option includes tracking for peace of mind.
EU orders are priced on weight and come with standard and tracked options, both with delivery within 3-7 working days.
Orders to the Rest of the World are also priced by weight with an estimated delivery time of 6-10 working days.
PLEASE NOTE: We cannot take responsibility for delayed shipping due to COVID-19 restrictions.
Refund Policy
We really hope that you are happy with your purchases! However, you are more than welcome to return items back to us within 14 days of delivery. If more than 14 days have passed since you received your item, unfortunately, we cannot process a refund.
Please email us at hello@podernovo.co.uk to process your return.
Sale items cannot be returned.
In the event that your item is faulty, please email us pictures and details of the fault at hello@podernovo.co.uk.
You are responsible for the cost of shipping. Any shipping costs are non-refundable. Upon receipt of a returned item, we will issue a refund within 5 working days.
In order to accept a return, the item must be unused and in its original condition/packaging.
Reviews
There are no reviews yet.