Personalised Christmas Penguin

£25.00

Personalised Penguin soft toy. It can be personalised with a name and date of your choice across the tummy.

Comes in a range of three stitch colours. Choose from blue, pink and beige. The colours can be seen on the final picture.

Height: 35cm approx. Please get in touch if you have any questions.

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Ready to ship in 3-5 business days


 

Shipping Policy

Products are shipped using royal mail 2nd class post. On occasions courier services are used when multiple items are bought together.


 

Refund Policy

Unfortunately we do not accept returns on Personalised items unless they are faulty. We can offer an exchange if a personalisation is incorrect due to our mistake.
Following receipt of your items you have 14 days to return an item for a full refund or exchange, so long as the item is in the condition if was sent to you. Worn or washed items will not be refunded or exchanged under any circumstances. Please email rach@archibaldandtheodre.co.uk prior to returning any item detailing your order number and item(s) to be returned or exchanged along with details of any items requested as replacements. Customers are responsible for covering postage charges when returning items.

Please obtain a proof of postage receipt from the post office when returning items as we are not responsible for items that fail to arrive to us.

If you have any queries regarding returns then please contact us at rach@archibaldandtheodore.co.uk

Stitch Colour

Beige, Pink, Blue

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Returns

We hope that you are happy with your order, however if you are not 100% satisfied with your purchase, you can return the product and get a full refund if returned within the specified date form the seller. For most products, you have 28 days to notify the seller if you want to return or exchange the item, but please contact the individual seller for accurate details. Any product must be sent back to the same seller the item was purchased from and NOT to My Rockabye.

Any product you return must be in the same condition you received it and in the original packaging. Please keep your invoice email and order number for reference.

If your item is personalised

Unfortunately, some items are non-cancellable and non-refundable such as:

Anything that is made to your specific requirements, is personalised, or otherwise can’t be resold due to a bespoke element.

To avoid disappointment, please check with your sellers policy as to whether an item is cancellable or non-cancellable before ordering.

How to cancel or exchange your order

Contact the seller to let them know that you wish to cancel your order or return or exchange a product by contacting the seller directly. Their contact details will be on their online shop. You can cancel your order up to 14 days after your order is delivered (but not personalised products).

Note: Please don’t destroy or throw away any product and where relevant the external packaging, even if it’s faulty, before you’ve spoken to the Partner and agreed that doing so won’t affect any refund you may be entitled to.

All sellers comply with our returns policy, giving you peace of mind when ordering. If you have any further questions, please don’t hesitate to contact us.

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