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Shipping Policy
Shipping Information
FREE SHIPPING on all UK orders
For orders within the UK we use Hermes and the anticipated delivery time is 2 - 3 business days. For international deliveries, it ranges from 2 - 14 working days. Please keep in mind the current Covid-19 situation and whilst we will do our best to adhere to these timeframes there may be delays out of our control. If you have any questions about your particular order please get in touch.
Refund Policy
Returns & Refund Policy
Returns
Our policy lasts 15 days. If 15 days have gone by since your order has been dispatched, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for a return.
Any item that is returned more than 15 days after delivery will be returned and no refund issued.
Refunds
The customer is responsible for the shipping & return of any orders. We highly recommend using a carrier that has a tracking service as we cannot be held responsible for any items damaged or lost that are being returned. Please email our friendly team at hello@meandmaevegrace.com and they can quickly help you start your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@meandmaevegrace.com.
Exchanges
If you need to exchange your items for an alternate size, please send us an email at hello@meandmaevegrace.com and our friendly team will assist with your return.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email our friendly team at hello@meandmaevegrace.com and they can quickly help you start your return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
International Returns
The customer is responsible for the shipping & return of any international orders. We highly recommend using a carrier that has a tracking service as we cannot be held responsible for any items damaged or lost that are being returned. Any custom or taxes that are charged during the sale or return of the item is the responsibility of the customer and not ME & MAEVE GRACE.
To return your product, you should email our friendly team at hello@meandmaevegrace.com and they can quickly help you start your return.
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